TERMS & CONDITIONS

PHILATELY, BOOKS, ACCESSORIES
Last update January 2024

1. GENERAL
The following conditions («Terms of Sale») shall apply to all sales of products that the «Customer» may order from VACCARI S.r.l., with offices in Via M.Buonarroti n.46, Vignola (Mo - Italy), e-mail info@vaccari.it, ph. +39 059771251, fax +39 059760157 (hereinafter simply the «Vendor») through the website identified by the domain name www.vaccari.it (the «Website»), or by viewing the products in various paper catalogues.
All products are guaranteed to meet the descriptions contained in the catalogues and on the Website.
For orders placed through the Website, by clicking on the checkbox «I accept» in the order summary section, the Customer confirms that he/she understands and agrees to these Terms of Sale in their entirety. In the event these Terms of Sale are not accepted, no product may be ordered from the Website.
For orders placed by other means, by sending the order the Customer acknowledges that he/she understands and agrees to the following Terms of Sale in their entirety.

2. WHO CAN MAKE PURCHASES
Purchases may only be made by: (a) persons of legal age, and (b) persons with the legal capacity to enter into contracts. If the Customer is a minor or is not legally permitted to enter into a contract, a parent or legal guardian must enter an order and agree to these Terms of Sale on that individual's behalf. Any order made in violation of this provision shall be null and void.

3. PRICES, DESCRIPTION AND AVAILABILITY OF PRODUCTS
All orders placed by the Customer are subject to product availability and acceptance by the Vendor, who reserves the right to change the range and prices of products offered on the Website and in the catalogues.
The pages of the Website and the printed catalogues provide all information relating to the products currently for sale through these channels, in accordance with the Consumer Code.
Prices indicated are net, inclusive of VAT, but do not include delivery charges. Where prices are not shown, they will be provided at the Customer's request.
As to philately items, prices are for examples of absolute first class such as CATEGORY «A» (save different indication). The items can be requested also in the different categories «B» - «C» - «D» and «EXTRA». Material quoted at over euro 500.00 with the initials P.V. (Paolo Vaccari) is accompanied also by a certificate of guarantee Vaccari S.r.l. with colour photograph.


4. GENERAL INFORMATION
When placing an order the Customer will be requested to provide valid and up-to-date personal information, including his/her name, address, post code, fiscal code and e-mail address for the execution of the contract.

5. ORDERS
After selecting a product on the Website, click «add to shopping cart» to place the product in the shopping basket. The Customer may then purchase additional products and add them to the cart or proceed to check out by clicking on the button «proceed to fill personal data»; it is also possible to remove one or more products from the cart.
After selecting a product from the catalogue, the Customer must send the order form found inside of the catalogue or on the Website, via post, e-mail or fax.
Before purchasing products by sending the order form, the Customer is required to carefully read the Terms of Sale, and to print and save a copy for his/her personal records.
The order form will be stored in the Vendor's database for the amount of time it takes to process the order and as required by law.
After carefully reviewing the order, the Customer must agree to the Terms of Sale and acknowledge that he/she is placing an order with an obligation to pay, by ticking the box «I accept the General terms of sale and I am aware that this is an order with payment obligation» in order to confirm his/her complete and binding acceptance of the Terms of Sale and then click on the button «send your order» to proceed with the purchase.
By sending the order a request is made to the Vendor to buy the products that the Customer has placed within the order. The Vendor reserves the right to refuse any order for reasons of expediency. The Vendor may also refuse, reject, or cancel an order in the event of pending litigation relating to the payment of a previous order, or if it deems that the Customer has violated the Terms of Sale, or for lack of availability of the products ordered, or for other legitimate reasons.

6. ORDER RECEIPT/CONFIRMATION AND COMPLETION
In accordance with the provisions of the Consumer Code, upon confirmation of the order, the Vendor shall send the Customer, via e-mail or fax, a summary of the Terms of Sale, information relating to the essential characteristics of the products purchased, price details, information regarding delivery costs, the conditions and procedures for exercising the right of withdrawal, the address to which complaints may be submitted, and information on support services and existing guarantees.
In the event of payment by cash on delivery or by credit card, all notices and information contained in this article will be provided together with the delivery of goods and payment.

Upon completion of the order process, the Customer will be asked to provide further personal information, including shipping address and payment details.
Resellers shall also transmit, besides their VAT number and fiscal code, any details necessary for the invoice.
The Customer warrants that all personal information provided is true and correct.

7. PAYMENT
Payment, to Vaccari S.r.l., must be effected only in EURO, even for purchases outside Italy (no other currency accepted).
Cash: please note that the use of cash is allowed only within the limits established by current Italian legislation.

a) CASH ON DELIVERY - only ITALY: payment on delivery by cash or cheque (made out to the courier) - amounts up to euro 500.00

b) CREDIT CARD (maximum euro 10,000.00) circuit VISA, MASTERCARD, AMERICAN EXPRESS and POSTEPAY - Customers will receive, via e-mail, the link to Nexi portal where to digit their credit card details

c) BANK TRANSFER to BPM S.p.a. - bank branch of Vignola (Mo - Italy)
IBAN IT88R0503467070000000001401
BIC/SWIFT BAPPIT21408 (foreign Countries)

d) transfer or on-line draft to the POSTAL ACCOUNT no.11894417
IBAN IT93M0760112900000011894417
BIC/SWIFT BPPIITRRXXX (foreign Countries)

e) BANK/POST CHEQUE - NOT NEGOTIABLE - made out to Vaccari S.r.l. - only ITALY and only REGULAR Customers

f) PAYPAL - only for PAYPAL ACCOUNT owners (maximum euro 10,000.00) directly to paypal@vaccari.it

Payment should be effected as follows.
a) IN ADVANCE upon confirmation of items availability (via e-mail or telephone), or after receipt of sale notice. Shipping of orders with ADVANCE payment will be effected after receipt of payment notification by the bank/postal account (usually 1/2 business days), and in real time for payments via PayPal or credit card.
b) Within 10 days from receipt of the material for Customers who have been authorized.
c) At the moment of delivery, by cash or cheque to the courier, in case of payment by cash on delivery.

Deferred payment: the Vendor can arrange for payment to be effected by instalments for amounts higher than euro 500.00 for philately items provided that they are agreed before purchase. The maximum period is of 6 months and the rate of 4% yearly will be added. The recommended payment system is bank transfer.


8. NON-FULFILMENT
Any unpaid material is subject to retention of ownership. Thus the transfer of ownership and delivery for such material shall only occur when payment is received.
In case of non-payment within the agreed terms, the Vendor shall deem the contract terminated and any partial payments will be withheld as a penalty for non-fulfilment of the agreement.

9. DELIVERY
BOOKS
Orders are executed in chronological order of arrival and in the shortest period possible; anyway, within law terms.
For BULKY LOTS with a weight over those indicated in the rates and for pro-forma invoices on request, the exact amount to be paid will be communicated before shipping (via e-mail or telephone) and it will be stated in the sale notice.

ITALY
o euro 8.00 - ECONOMY standard - business days: 3-5
POST registered parcel up to 2 kg (postman)
COURIER up to 10 kg (courier, no Post-Office Box)

o euro 12.00 - ECONOMY cash on delivery - business days: 3-5
POST registered parcel up to 2 kg (postman)
COURIER up to 10 kg (courier, no Post-Office Box)

o EXPRESS COURIER 24-48 hours
- euro 12.00 - STANDARD - up to 10 kg
- euro 15.00 - CASH ON DELIVERY - SDA up to 10 kg

o only for POSTCARDS
euro 3,00 - standard shipping (no cash on delivery)

For shipping within Italy, traceability is guaranteed and delivery is from Monday to Friday, holiday excluded. For shipping by COURIER, contact PHONE NUMBER is mandatory (e-mail address recommended) and delivery is NOT possible to a Post-Office Box.

FOREIGN COUNTRIES
o POST (UNTRACEABLE)
- euro 17.00 - STANDARD SHIPPING (surface mail) - ANY COUNTRIES
M-BAG ECONOMY up to 5 kg
business days: 10-20 Europe - 30-40 USA and any other Countries
All extra UE forwarding may be subject to customs control

EXPEDITED SHIPPING (air mail) - M-BAG PREMIUM up to 5 kg
- euro 22.00 - EUROPE and MEDITERRANEAN BASIN - business days: 7-12
- euro 32.00 - USA and any other Countries - business days: 10-15
All extra UE forwarding may be subject to customs control


o EXPRESS COURIER to any Countries (TRACEABLE)
Contact phone number is mandatory (e-mail address recommended) and delivery is NOT possible to a Post-Office Box.
- EU 2-4 business days - up to 5 kg
euro 20.00 Countries: AT, BE, CZ, DE, DK, HU, LU, NL, PL, SI, SK, other Countries on demand
euro 25.00 Countries: ES, FI, FR, GB, GR, IE, PT, RO, SE, other Countries on demand

- EXTRA EU 3-5 business days - up to 5 kg
euro 45.00 Countries: CH, NO, RU, MEDITERRANEAN BASIN, USA/CANADA, SOUTH AMERICA, CHINA, other Countries on demand



PHILATELY
Orders are executed in chronological order of arrival and in the shortest period possible.
Delivery charges (in case the items are not collected by Vaccari S.r.l. seat or at the exhibitions) include packing, shipping and insurance covered by Lloyd's London against theft or loss for the total amount up to destination.
For BULKY LOTS with a weight over those indicated in the rates and for pro-forma invoices on request, the exact amount to be paid will be communicated before shipping (via e-mail or telephone) and it will be stated in the sale notice.

ITALY
o euro 10.00 - POST - INSURED LETTER standard/cash on delivery - up to 1 kg
cash on delivery shipping up to euro 500.00
business days: 3-5

o EXPRESS COURIER 24-48 hours - up to 10 kg
- euro 10.00 - standard
- euro 12.00 - cash on delivery

o EXPRESS COURIER 24 hours up to 1 kg
- euro 25.00 - standard
- euro 35.00 - cash on delivery

For shipping within Italy, traceability is guaranteed and delivery is from Monday to Friday, holiday excluded. For shipping by COURIER, contact PHONE NUMBER is mandatory (e-mail address recommended) and delivery is NOT possible to a Post-Office Box.

FOREIGN COUNTRIES
o euro 15.00 - POST - REGISTERED LETTER A.R. up to 350 gr
ANY COUNTRIES - business days: 4-7 Europe - 7-10 USA and any other Countries

o EXPRESS COURIER up to 1 kg
- euro 18.00 EUROPE EU, USA, CANADA - 24-48 hours
- euro 30.00 any other Countries - 48-72 hours

For shipping to foreign Countries via POST, traceability is up to the Italian border. For shipping by COURIER - with traceability guaranteed - contact PHONE NUMBER is mandatory (e-mail address recommended) and delivery is NOT possible to a Post-Office Box.

MIXED ORDERS OF BOOKS AND PHILATELY AND ACCESSORIES
The exact amount to be paid will be communicated before shipping (unique by courier or separate according to the value of the order) and it will be stated in the sale notice.

ACCESSORIES
When sent on their own or together with books, delivery charges for books will be applied. When sent together with philately items, delivery charges for philately will be applied.

10. EXPORTS OUTSIDE THE EU
Italian law shall apply for material sent abroad.

11. BILLING
After an order has been processed an invoice or equivalent document which includes the relevant taxes will be issued to the purchaser at the address where the goods are sent.

12. RIGHT OF WITHDRAWAL
The individual Customer qualified as a Consumer is entitled to terminate the contract, for goods having a value in excess of euro 50.00, without providing any reason, within fourteen (14) calendar days from the day on which the Customer takes physical possession of the goods.
In order to exercise the right of withdrawal, the Customer must inform the Vendor of his/her decision to withdraw from the contract by means of an explicit notice (e.g. a letter sent via post, fax or e-mail). The Customer may also fill out and submit the withdrawal form found on the Website at https://www.vaccari.it/_pdf/withdrawal_form_Vaccari.pdf
The Vendor shall immediately acknowledge receipt of the withdrawal.
Upon withdrawal from the contract, the Customer shall be refunded all payments made under the contract, excluding return costs, and delivery costs, without undue delay and in any event no later than 14 calendar days from the date of receipt of notice of withdrawal. Such refunds will be made using the same method of payment used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer shall not incur any fees as a result of such refund with the exception of the costs of returning and insuring the philately items. The refund shall be held pending until the receipt of the goods and verification of the proper exercise of the right of withdrawal.
The Customer must return the goods to the Vendor without undue delay and in any event within 14 days from the day he/she gives notice of withdrawal from the contract. The deadline is deemed to have been met if the Customer sends the goods before the end of the 14-day expiry period.
The Consumer is required to return casings and packaging materials along with the products.
The direct cost of returning the goods shall be borne by the Customer, including the cost of insuring the philately items.
The right of withdrawal shall be deemed to be properly exercised when the following conditions are met:
a) sending the withdrawal form, an e-mail as specified above or other appropriate notice of withdrawal containing all the information required by the terms given above;
b) the products have not been used or damaged except for the handling required to establish the nature and characteristics of the goods.
The right of withdrawal does not apply to the following goods: audio or video recordings or computer software, if unsealed after delivery; newspapers, periodicals and magazines.
The Consumer is responsible for the decrease in the value of the property resulting from improper handling.

13. COMPLAINTS AND INFORMATION
The Customer may send any complaints and requests for information to the Vendor at the following address: Vaccari S.r.l., Via M.Buonarroti n.46, 41058 Vignola (Mo - Italy), ph. +39 059771251, e-mail info@vaccari.it, fax +39 059760157.
The warranties provided are those contained in the Consumer Code.

AUCTION SALE - PHILATELY AND POSTAL HISTORY
Last update October 2023



1) GENERAL
The following conditions («Terms of Sale») shall apply to the sale of products (hereinafter simply the «lots») that VACCARI S.r.l., with offices in Via M.Buonarroti n.46, Vignola (Mo - Italy), e-mail info@vaccari.it, ph. +39 059771251, fax +39 059760157 (hereinafter also simply the «Vendor»), sells through the catalogue «ASTA - AUCTION» (Modena Police Offices Authorization of 13/4/2018) and for which the «Customer» may send bids to VACCARI S.r.l., through the website identified by the domain name www.vaccari.it (the «Website»), or by viewing the lots in the sale catalogue «ASTA - AUCTION».
- For orders placed through the Website, by clicking on the checkbox «I accept» in the order summary section, the Customer confirms that he/she understands and agrees to these Terms of Sale in their entirety. In the event these Terms of Sale are not accepted, no product may be ordered from the Website.
Before sending bids, by sending the order form, the Customer is required to carefully read the Terms of Sale, and to print and save a copy for his/her personal records. After carefully reviewing the order, the Customer must agree to the Terms of Sale and acknowledge that he/she is placing an order with an obligation to pay (in case of knocking-down in his/her favour), by ticking the box «I accept the General terms of sale and I am aware that this is an order with payment obligation» in order to confirm his/her complete and binding acceptance of the Terms of Sale and then click on the button «send your order» to proceed with the sending of his/her bids.
- For orders placed by other means, by sending the order the Customer acknowledges that he/she understands and agrees to the following Terms of Sale in their entirety.
- The order form will be stored in the Vendor's database for the amount of time it takes to process the order and as required by law.

2) WHO CAN MAKE PURCHASES
Purchases may only be made by:
(a) persons of legal age,
(b) persons with the legal capacity to enter into contracts.
If the Customer is a minor or is not legally permitted to enter into a contract, a parent or legal guardian must enter an order and agree to these Terms of Sale on that individual's behalf. Any order made in violation of this provision shall be null and void.

3) PERSONAL DATA
- When placing an order the Customer will be requested to provide valid and up-to-date personal information, including his/her name, address, post code, fiscal code and e-mail address for the execution of the contract.
- Upon completion of the order process, the Customer will be asked to provide further personal information, including shipping address and payment details.
Resellers shall also transmit, besides their VAT number and fiscal code, any details necessary for the invoice.
- The Customer warrants that all personal information provided is true and correct.

4) DESCRIPTIONS OF LOTS
All lots are guaranteed to meet the descriptions contained in the catalogue «ASTA - AUCTION» and on the Website. The description of the lots is effected with the greatest care and in good faith, stating, for most of them, their quality and/or the postage stamp quality. Most lots have been reproduced in colour (also on the Website) and the reproduction is integral part of the description. The numbers in parenthesis at the end of each description indicate the Vendor references.
Any changes in case of mistakes are clearly indicated and included in the catalogue on the Website, which is, therefore, the one to be considered valid.

5) MINIMUM PRICE AGREED
In the description of each lot in the catalogue «ASTA - AUCTION» the reserve - or minimum price agreed - is expressed in euro.
Bids below that price will not be taken into consideration.
Any changes in case of mistakes are clearly indicated and included in the catalogue on the Website, which is, therefore, the one to be considered valid.

6) TERMS AND CONDITIONS FOR BIDS
NO REQUESTS FOR BIDS ONLY BY PHONE WILL BE ACCEPTED: it is necessary to send the order via post, fax, e-mail, internet (secure server).
- By sending the order the Customer sends to the Vendor his/her bid for one or more lots that the Customer has placed within the order. The Vendor reserves the right to refuse any order for reasons of expediency. The Vendor may also refuse, reject, or cancel an order in the event of pending litigation relating to the payment of a previous order, or if it deems that the Customer has violated the Terms of Sale, or for other legitimate reasons.
- Upon receipt of the order sent via e-mail or the Website by the Customer, the Vendor will send the Customer, via e-mail, confirmation of order receipt.
- REFERENCES: Customers not known to Vaccari S.r.l., in order to make their bids accepted (above all for phone and live bidding), should send reliable philatelic and/or bank references and they should send, together with the order form, copy (both sides) of identity document.

7) HOW TO TAKE PART
- Those who will view the lots on the days scheduled for the auction are liable for any damage they may cause to the lots.
- The Vendor avails itself of the unobjectionable faculty of joining, dividing or withdrawing any lot from the sale, of rejecting any bid, of cancelling any knocking-down in case of dispute.
- The joining of lots will not be possible (the live bidding system does not allow this procedure).
- Those who will send their bids, even on behalf of other Customers (agents), will abide in full by the Terms of Sale herewith, answering for the purchase in full.

MAIL BIDS
- Mail bids can be sent via post, using the order form, fax, e-mail, internet (secure server), and should be received by the Vendor not later than 5 p.m. (local time) on Friday 17 November 2023.
- In any bid, rounding up will be effected at the euro unit - NO DECIMALS.
- No complaints due to mistakes or negligence in filling written bid-forms will be accepted.
- NO «upon examination» bids or open choices between different lots will be accepted.
- During the auction, mail offers are managed up to the maximum amount indicated by the Customer.
- From the Website: after selecting a lot and digiting the bid, click the «hammer» to add the bid in the shopping cart. The Customer may then send additional bids for other lots and add them to the cart or proceed to check out by clicking on the button «proceed to fill personal data»; it is also possible to remove one or more lots from the cart.
- From the catalogue: after selecting one or more lots, the Customer must send the order form found inside the catalogue or on the Website, via post, e-mail or fax.

TELEPHONE BIDS - NOT PROVIDED

AUCTION ROOM BIDS - NOT PROVIDED

E-LIVE BIDDING
- It is possible to take part in the LIVE BIDDING auction, through a third parties site reached also from Vaccari site, upon registration and approval not later than 5 p.m. (local time) on Friday 17 November 2023.
- For those who take part in the live bidding auction, the Vendor is not responsible for any problem occurring before or during connection.
- Connection via mobile phone is not recommended to avoid possible signal delays or interruptions.

8) KNOCKING-DOWN
- Lots will be sold to the highest bidder. Lots that will receive a single bid, even if higher than the reserve price, will be knocked at the starting price. The knocking-down will be at one step more than the lowest bidding received as follows. Increments can be modified at discretion of the auctioneer.

up to euro 200 = euro 10
euro 201 - 600 = euro 20
euro 601 - 1.500 = euro 50
euro 1.501 - 5.000 = euro 100
euro 5.001 - 15.000 = euro 500
over euro 15.000 = euro 1.000

Example of knocking-down: lot X minimum price euro 350.00; first bid euro 375.00; second bid euro 420.00; knocking-down at euro 395.00.
- In case of equal bids for the same lot, the one received first takes precedence.
- At the end of the auction, all Customers will receive confirmation of their purchase or the notice of knocking-down not in their favour via e-mail or post. In case of knocking-down and payment by credit card, all necessary notices and information will be provided together with payment of lots.

9) PURCHASE PRICE
- THERE ARE NO ADDITIONAL CHARGES FOR COMMISSIONS and final bids are VAT inclusive.
- For foreign countries, Italian tax regulations will be applied. In case of shipping to non-EU countries, VAT and other import duties are to be paid by the consignee according to the regulations in force in the country of destination.

10) BILLING, COLLECTING OF LOTS AND SHIPPING
- Following the knocking-down of lots, the relevant invoice or equivalent document which includes the relevant taxes will be issued to the Customer at the address where the lots are sent.
- Collecting of lots. Customers can collect their lots personally by Vaccari S.r.l. seat (only upon appointment), or at VERONAFIL 1-2 December 2023 (Sunday excluded).
Postal charges. To the knocking-down price delivery charges (unit package) will be added. They include packing, shipping and insurance (no splitting out) covered by Lloyd's London against theft or loss for the total amount up to destination.

ITALY
• euro 15.00 - POST - INSURED LETTER
ordinary - up to 1 kg - business days 3-5
• euro 15.00 - EXPRESS COURIER
ordinary - up to 10 kg - 48-72 hours

FOREIGN COUNTRIES
• euro 22.00 - REGISTERED LETTER A.R. up to 1 kg
ANY COUNTRIES - business days 4-7 Europe - 7-10 USA and any other countries
• euro 22.00 - EXPRESS COURIER up to 1 kg
ANY COUNTRIES - 24-72 hours

- All extra UE forwarding may be subject to customs control.
- Different kind of shipping under request.

- In case of shipping not included above and for bulky lots, to any destination, delivery charges will be added at cost + a small amount for packing and insurance.
- Shipping to Italy has traceability guaranteed and delivery from Monday to Friday, only working days. For shipping to foreign countries by POST, there is traceability only up to the Italian border.
- For shipping by COURIER, CONTACT PHONE NUMBER is mandatory (e-mail address recommended) and delivery is NOT possible to a Post-Office Box.

11) TERMS OF PAYMENT
- Payment, to Vaccari S.r.l., must be effected only in EURO, even for purchases outside Italy (NO other currency accepted), as follows:
a) when collecting lots, by Vaccari S.r.l. seat within 10 days from the auction date upon appointment (then payment will be in advance), or at Veronafil.
b) in advance within 10 days after receipt of notice of allocation (by e-mail and/or post); shipping of orders with payment IN ADVANCE will be effected upon receipt of payment note by the bank/post account (generally 1/2 working days);
c) within 10 days from receipt of the material, for Customers who have been authorized.
- CASH: please note that the use of cash is allowed only within the limits established by current Italian legislation.

- Payment should be effected as follows:
1) BANK transfer to BANCO BPM S.p.a. - bank branch of Vignola (Mo)
IBAN IT88R0503467070000000001401
BIC/SWIFT BAPPIT21408 (foreign countries)

2) CREDIT CARD (maximum euro 10,000.00) circuit VISA, MASTERCARD, AMERICAN EXPRESS and POSTEPAY - Customers will receive, via e-mail, the link to Nexi portal where to digit their credit card details

3) transfer or on-line draft to the POSTAL ACCOUNT no.11894417
IBAN IT93M0760112900000011894417
BIC/SWIFT BPPIITRRXXX (foreign countries)

4) bank/post cheque - NOT NEGOTIABLE - made out to Vaccari S.r.l. - only ITALY and only REGULAR Customers

5) PAYPAL - only for PAYPAL ACCOUNT owners (maximum euro 10,000.00), with a 3% surcharge, directly to paypal@vaccari.it.

- Deferred payment. The Vendor can arrange for payment to be effected by instalments for amounts higher than euro 500.00, provided that they are agreed before purchase (the Vendor may ask for sound guarantees). The maximum period is of 12 months and the rate of 4% yearly will be added.

12) NON-FULFILMENT
- Any unpaid material is subject to retention of ownership. Thus the transfer of ownership and delivery for such material shall only occur when payment is received in full.
- In case of non-payment within the agreed terms (within maximum 30 days from the sale, excluding deferred payments agreed), the Customer will lose claim rights considered at point 13.
- The Vendor shall deem the contract terminated and any partial payments will be withheld as a penalty for non-fulfilment of the agreement. The Vendor avails itself of the faculty of starting legal action to recover its credit, being entitled to damages and refund of relevant expenses. Until full payment of the amount due is made (including any charge and penalty), the Customer guarantees the Vendor with the purchased material. The Vendor is authorized (but not obliged) to sell the material above mentioned, without any formalities or notices, if the Customer is in arrears in making payment or does not satisfy commitments.

13) GUARANTEE AND CLAIMS
- The Customer may send any complaints and requests for information to the Vendor at the following address: Via M.Buonarroti n.46, Vignola (Mo - Italy), ph. +39 059 771251, e-mail info@vaccari.it, fax +39 059 760157.
- No claims will be accepted after 60 days from the auction sale date.
a) Besides initials or expertises the lots with the indication «P.V.» or «P.Vaccari» or «Paolo Vaccari» and with a return over euro 500.00 (excluding those formed by different items) will be accompanied by a free certificate of guarantee Vaccari S.r.l.
b) Customers have full right to apply to philatelic trusted Experts in order to verify what they have acquired. Material which is found not to correspond to Vaccari S.r.l. description can be returned within 15 days from shipping date, upon telephone notice. The items returned should be accompanied by minimum two expertises contrasting with Vaccari S.r.l. description, written by philatelic experts still in activity, to be sent within 30 days from items shipping date. On the Website some descriptions have also been translated into English. Anyway, the Italian text is the one to be considered for the above. The total amount will be returned where payment has already been made.
c) No complaints will be accepted for:
- lots formed by different items not described individually;
- lots in the sections (where present) «varie», «lotti e collezioni», «letteratura»;
- lots described as «qualità mista», «da esaminare»;
- lots examined on the occasion of the auction, by one or more philatelic experts still in activity, on behalf of one or more Customers.
d) Extension. The Customer who wants to have an expertise different from the one indicated in the description of the lot (at his/her expense) must request it in the bid form or send a written request by 1 p.m. (local time) of the day before the auction. The Vendor has full right to accept or refuse the request. Should the request be accepted, the Customer will have to pay the lot following the regular procedure and will have 30 days from shipping date to return it, according to the indications for claims at point b.

14) MISCELLANEOUS
- Applicable law: this sale is governed exclusively by the Italian law.
- The court indicated in the Consumer Code shall have jurisdiction in the event of any disagreement.

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